If you give the wrong answer to your profile questions or enter your existing password incorrectly a number of times, you'll be locked out of the myPassword website for 15 minutes. When the 15 minute lockout period has expired, you may access the myPassword website again. If you don't know your current password, and can't answer the profile questions, then please contact IT at email@example.com
or call IT at 617-349-8770, option 2. IT will change your password to the default, and then you will be able to change your password and edit your password profile.