Important notice: Blackboard will be performing an update of the Blackboard IM system during a scheduled maintenance window on Tuesday, May 23, 2017 from 2:00 AM until 4:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours.
Blackboard IM will be unavailable at this time.
Once the server update is complete, all users will be prompted to download a new Blackboard IM client when they access the system.
BB IM Overview
Blackboard IM is an audio and video chat tool that also includes lightweight collaboration tools borrowed from web conferencing.
BB IM Quick Start Guide
The BB IM Quick Start Guide will guide you through the steps of setting up your BB IM account, downloading and installing the software and logging in for the first time.
Intro to Chat and Group Chat
Chat is the simplest form of communication in Blackboard IM and, in many cases, it is also the most effective. Also known as instant messaging, Chat allows you to send a text message, which is received immediately, to any user currently logged in to Blackboard IM. The user can then reply to your message and you can have a conversation via a series of instant messages. See Chat for more information or download the Using Chat and Group Chat Quick Reference Guide.
Using the Collaboration Tools
The Collaboration window enables you to exchange information ideas with others. You can share
- a whiteboard with drawings and presentations
- a region of your screen (via the Screen Sharing feature)
- websites (via the Web Tour feature)
Download the Introduction to the Collaboration Window Quick Reference Guide for a brief overview.
Intro to Audio and Video Chat
Calling can be used to make online communication more fluid and natural. Calling differs from Chat in that you must call a user and wait for him or her to accept your invitation before your call can begin. You can also use Calling in combination with otherBlackboard IM features such as Chat, Collaboration, and Office Hours. See About Calling for more information or download the Using Audio & Video in Blackboard IM Quick Reference Guide.
The Contacts tab is where you keep track of your friends, study groups and anyone else that you contact often. See Managing Contacts for more information or download the Managing Blackboard IM Contacts Quick Reference Guide.
Creating and Managing Office Hours (Faculty)
You can conduct online office hours using BB IM just as you would in your physical office on campus. You have access to all BB IM's tools for communication, collaboration and demonstration. See Creating and Managing Office Hours (Faculty) to get started.
Joining Office Hours (Students)
Anytime a user starts an Office Hours session, his or her status displays as Office Hours. You can join an Office Hours session similarly to how you would send the user an instant message, but instead of starting a new Chat, you enter the user's Office Hours session. See Joining Office Hours for more information.
Blackboard IM is fully keyboard-accessible and meets Microsoft Active Accessibility (MSAA) standards used on Windows operating systems to support assistive technologies, including Freedom Scientific’s JAWS screen reader. See Accessibility for more information or download the Accessibility PDF.