Symptoms

  • When Launching Network Extender within Firefox, you are prompted to install the Check Point Mobile Agent, even after it has successfully been installed.


Cause

Mozilla has changed format of profiles in Firefox 58.

Because of this change neither Windows installer nor Linux installer can perform all the installation steps required for the Mobile Access Portal Agent. As a result, the browser cannot recognize a running Mobile Access Portal Agent after its installation.



Solution

Workaround 1

Open https://localhost:14186/id in a separate Firefox tab.  Click Advanced, and add a Security Exception for site "https://localhost:14186/"



Once the exception is added, the user should see a unique identifier in HEX format, similar to the picture below.


Refreshing the page within Mobile Access Portal should now launch Network Extender successfully