If you are having issues accessing Colleague through the VPN website at https://vpn2.lesley.edu, there are some steps that you can take to troubleshoot. Please remember that you cannot use a personal computer to access Colleague.
Do you have permission to access Colleague through the VPN?
If you haven't requested permission to access Colleague via the VPN, you won't be able to access Colleague remotely. You can fill out the VPN Request form. Please request access at least two weeks in advance so that IT has time to set up your VPN access to Colleague. Once your access has been set up, you will receive an email letting you know.
Is your browser enabled for Colleague?
Have you set your browser to allow pop-ups for the Colleague site and for the vpn2.lesley.edu site? Go to Enabling your computer for Colleague 5.4 to get instructions on how to enable your browser for Colleague access. Remember to also add the vpn2.lesley.edu site to the allowed sites for pop-ups.
If you are still having issues, send an email to email@example.com and IT will try to help you. There is no support if you are trying to use the VPN via your personal computer.