This article is for Collaborate Ultra, coming to Lesley in January 2017. For assistance with Collaborate Classic please see Collaborate Classic Resources.


Topics in this article include:

Audio and Video Setup

Call into a Session

Audio and Video Setup


When you first join a Collaborate session you will be prompted to set up your audio and video. 


screenshot of prompt for setting up audio and video



If you do not set up your audio and video when prompted, you can set up audio and video at any time in My Settings. To access your My Settings area, open the Collaborate Panel on the lower right side of the screen.


screenshot of Collaborate Session with callout to the Collaborate Panel on the lower right side of the screen



Click the My Settings button at the bottom of the page. 

screenshot of Collaborate Panel with callout to My Settings


This will open your My Settings. Click Select Set Up your Camera and Microphone to set up your audio and video. 



screenshot of My Settings with callout to Set Up Your Camera and Microphone




Audio will play over your computer's speakers or your headphones. As a best practice, we recommend using headphones for audio, as this will help to reduce background noise and echoes. The headphones that come with most cell phones will work nicely.


If your audio is not working correctly, you may use your phone for audio. To learn more, see Call Into a Session.


When prompted, choose the microphone you want to use. Select Yes - it's working to proceed. 


screenshot of audio test



Choose the camera you want to use. Collaborate tells you that you look great when it is receiving your video. Select Yes, it's working to proceed. 


screenshot of camera test



By default, your audio and video feeds are hidden and muted after you complete the setup. Select the microphone and camera icons to begin full meeting participation. Alternatively, with your keyboard, press Alt + M to turn your microphone on and off. Press Alt + C to turn your camera on and off. 


screenshot of audio and video buttons on main Collaborate session screen





Call Into a Session


Open the Session Menu on the upper left side of the screen.


Screenshot of Collaborate session with callout to Session Menu on upper left side of screen



Select Use your phone for audio. 


screenshot of session menu with callout for use your phone for audio



Call the number listed and enter the personal identification number (PIN).

screenshot of session menu with sample phone number and PIN


Please note that your PIN is unique to you. When you enter the PIN, the audio from your phone is paired with your avatar in the session. This helps everyone keep track of who is speaking. You will not be able to use the PIN in another session or share your PIN with another user. Once your session ends, the PINs will no longer work.

By default, your audio is muted when you first call in. Turn your audio on and off in your browser by selecting the phone icon. 


For more information see Call Into A Session