This article is for Collaborate Ultra, coming to Lesley in January 2017. For assistance with Collaborate Classic please see Collaborate Classic Resources.


Topics in this article include:

Audio and Video Setup

Call into a Session


Audio and Video Setup


When you first join a Collaborate session you will be prompted to set up your audio and video. 




If you do not set up your audio and video when prompted, you can set up audio and video at any time in My Settings. To access your My Settings area, open the Collaborate Panel. 



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Click the My Settings button at the bottom of the page. 

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This will open your My Settings. Click Select Set Up your Camera and Microphone to set up your audio and video. 



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Audio will play over your computer's speakers or your headphones. As a best practice, we recommend using headphones for audio, as this will help to reduce background noise and echoes. The headphones that come with most cell phones will work nicely.


If your audio is not working correctly, you may use your phone for audio. To learn more, see Call Into a Session.


When prompted, choose the microphone you want to use. Select Yes - it's working to proceed. 




Choose the camera you want to use. Collaborate tells you that you look great when it is receiving your video. Select Yes, it's working to proceed. 


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By default, your audio and video feeds are hidden and muted after you complete the setup. Select the microphone and camera icons to begin full meeting participation. Alternatively, with your keyboard, press Alt + M to turn your microphone on and off. Press Alt + C to turn your camera on and off. 


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Call Into a Session


Open the Session Menu.


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Select Use your phone for audio. 

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Call the number listed and enter the personal identification number (PIN).

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Please note that your PIN is unique to you. When you enter the PIN, the audio from your phone is paired with your avatar in the session. This helps everyone keep track of who is speaking. You will not be able to use the PIN in another session or share your PIN with another user. Once your session ends, the PINs will no longer work.

By default, your audio is muted when you first call in. Turn your audio on and off in your browser by selecting the phone icon. 


For more information see Call Into A Session