Collaborate with the Ultra Experience is a real-time web conferencing tool, allowing you to conduct meetings online. Typical uses of web conferencing include training, guest speakers, group planning meetings, and online class sessions.


1. System Requirements

Before you begin, check to ensure that your computer and browser are compatible with Collaborate Ultra. 

OS: Windows 7+, Mac OS 10.9+

Browser: Google Chrome is the optimal browser.

See Collaborate Ultra: Getting Started for more information.

2. Technical Recommendations

Internet Connection: 

You should have a stable internet connection. Wifi connections may drop unexpectedly especially when using public networks. When possible, use a wired connection. Slower internet connections may cause issues with audio and video. 


Headphones can greatly improve the ability to hear others in the web meeting. Many people use the headphones/microphone that come with their cell phone. 

If are having audio issues, call in to the web meeting using your phone

Close unneeded Applications: 

Your meeting experience can be improved by closing unnecessary applications (ex email, web browsers/tabs, etc.). This will help to limit distractions and improve your connection.

3. Joining a Session

There are two ways to join a Collaborate Ultra session: via a link or from your myLesley course. 

In some instances you may receive a link for your Collaborate Ultra session. Click the link to launch your session. 

As the session launches you will be prompted to enter your name. Enter your first and last name then click Join Session to join the session.

Screenshot of entering a Collaborate session. Enter your name to join the session

Via myLesley

Your instructor may have set up a session with your myLesley course. To access: 

1. Click Course Tools (or Tools) in your course menu. 

2. Click Blackboard Collaborate Ultra. 

screenshot of Collaborate Ultra link in Course Tools area of a myLesley course

3. Locate the session you wish to attend and click on the Name.
Screenshot of a Collaborate Ultra session link within a myLesley course

See Accessing a Meeting in myLesley for complete instructions on joining a Collaborate Ultra session from your myLesley course.

See Accessing a Collaborate Ultra Session on a Mobile Device for instructions on joining a session from your iOS or Android device.

4. Set Up Your Microphone & Webcam

We recommend checking your audio and video setup every time you launch a Collaborate Ultra session. This will ensure that your audio and video are working correctly before you need to use them in the webinar. 

When you first join a Collaborate session you will be prompted to set up your audio and video. Click Yes to begin. 

Screenshot of Collaborate Ultra window asking you to set up audio and video

If you are not prompted to set up your audio and video, you can set up it at any time in My Settings.

To access your My Settings area, open the Collaborate Panel. 

Click on Collaborate Panel on bottom right corner of session screen

Click the My Settings button at the bottom of the page.

Screenshot of My Settings button

This will open your My Settings. Click Select Set Up your Camera and Microphone to set up your audio and video. Follow the on-screen prompts to set up your audio and video.

Screenshot of My Settings. Click Set Up Your Camera and Microphone

As a best practice, we recommend using headphones for audio, as this will help to reduce background noise and echoes. The headphones that come with most cell phones will work nicely.

For more information and detailed instructions, see Blackboard Collaborate Ultra: Audio and Video Setup.

You may also choose to call into a session and receive your audio over the phone. For more information on calling into a session, see Call Into a Session.

5. Navigating Collaborate Ultra

Collaborate Ultra consists of several areas: 

  • Media Space: The content of the session is displayed here.
  • Session Menu: Open to navigate session information and tools.
  • Collaborate Panel: Engage with participants and modify your session settings.

Collaborate Ultra annotated image

For more information see Blackboard Collaborate: Finding Your Way Around.

6. Tips for Attending Meetings

Mute your microphone when not speaking. This will help to keep background noise to a minimum and not disrupt the speaker. 

Be mindful of background noise. Try and find a quiet location free from interruptions. When your microphone is on, avoid activities that could create additional noise, such as shuffling papers or typing. 

Use headphones. Using headphones will minimize audio feedback and echoing issues, improve your ability to hear the other attendees, and minimize any background noise. 

Position your camera properly. If you choose to use a web camera, be sure it is in a stable position and focused at eye level, if possible. Doing so helps create a more direct sense of engagement with other participants. 

Be careful about talking over other attendees. It can be difficult to know when others are about to speak when meeting virtually. If you have questions or comments during the session, raise your hand or ask your questions in the chat.

Close unneeded applications or browser windows. You meeting experience can be improved by closing any applications (ex email, web browsers/tabs, etc.) that you will not need during the meeting. This will help to limit distractions and improve your computer's performance and internet connection.

7. Collaborate Chat Support

Blackboard has introduced a new automated chatbot designed to help you troubleshoot common issues while still in your session. You can access the chat support by clicking on the Settings button in the Collaborate Panel.

open the Collaborate panel, select settings, and select chat support

Once Chat Support opens, select one of the options listed, search the knowledge base, or select other.

select an option for support