Non-web based applications may require the use of Network Extender in order to access them via vpn.  Network Extender is a vpn thin client which is deployed directly from the portal when needed.  If you have been granted remote access to an application which requires network extender,  you will see the section labeled "Native Applications" on the vpn portal as seen below. 

Browser Support

Below is the browser compatibility list for Network Extender.  We currently highly recommend  the use of Internet Explorer within Windows and Safari within macOS.

Web browsers
Operating SystemsInternet ExplorerEdgeChromeFireFoxSafari
WindowsSupportedNot SupportedSupportedSupportedNot Supported
macOSN/AN/ANot SupportedNot SupportedSupported

Java Requirements

The use of Network Extender with Safari, Chrome and Firefox requires Java to be installed.  Before proceeding to the network extender installation steps, please ensure that you are running the latest version of Java.  You can obtain the latest version from


Clicking on the "Connect" button launches network extender.  If this is your first time using it, a pop-up windows will open and prompt for installation.  Click Install.

Another prompt will ask for the applications permission to make changes on your device, select yes.

On the next prompt, select "Trust Server"

If you are prompted for any addtional security warnings, such as the one below from internet explorer, select Trust/Allow to continue.

You should now see that the Network Extender status is "Connected'.  At this point, you can use the application that you have been granted access to.

Subsequent uses of Network extender should pop-up a window and bring you directly to the connection status page above.

Additional Steps for Safari Users (macOS only)

Most safari users will need to take some additional steps in order for the network extender to install and or run successfully.  Please refer to the following article for further information.

Additional Steps for Firefox/Chrome Users (Windows only)

If you are using Windows, we highly recommend that you use internet explorer in order to avoid these additional requirements.  The use of Network Extender within Firefox or Chrome requires an additional application to be installed, called "checkpoint mobile agent".  Once the Network Extender has been installed, per the instructions above, when you connect the Network Extender it will prompt you to install the agent.


Click the link to download the installation package (CheckPointMobileAgent.msi) and then run the installation package 

When prompted, Select yes to install the certificate

You should now be able to connect with Network Extender.

If you are using Firefox and still unable to connect, please refer to