Non-web based applications may require the use of Network Extender in order to access them via vpn.  Network Extender is a vpn thin client which is deployed directly from the portal when needed.  If you have been granted remote access to an application which requires network extender,  you will see the section labeled "Native Applications" on the vpn portal as seen below. 

Browser Support

Below is the browser compatibility list for Network Extender.  

Web browsers
Operating SystemsInternet ExplorerEdgeChromeFireFoxSafari
Not Supported
Not SupportedSupported

Java Requirements

The use of Network Extender with Chrome and Firefox requires Java to be installed.  Before proceeding to the network extender installation steps, please ensure that you are running the latest version of Java.  You can obtain the latest version from


Clicking on the "Connect" button launches network extender.  If this is your first time using it, a pop-up windows will open and prompt for installation.  Click Install.

Another prompt will ask for the applications permission to make changes on your device, select yes.

On the next prompt, select "Trust Server"

If you are prompted for any addtional security warnings, such as the one below from internet explorer, select Trust/Allow to continue.

Once installed, network extender will open in a browser Pop-up and will initialize connecting.  When the initialization is complete, you will see "Connected' as the Status.  At this point, you can use the application that you have been granted access to as if you were On-Campus.

**For Subsequent uses of Network extender, hitting the connect button on the vpn homepage should immediately open the connection status page above.

Further Troubleshooting

If you run into issues launching network extender while using Firefox or Safari, please see the relevant help articles below:

Troubleshooting Network Extender in Safari

Troubleshooting Network Extender in Firefox