Tevera login troubleshooting and resetting your password

Modified on Tue, 14 Mar 2023 at 03:20 PM


Having trouble logging into Tevera? Here are a few things we recommend trying before you reset your password for Tevera:

  • Clear your browser's cache, or history. This will often reset your login information for Tevera.
    • HIPAA Tip! NEVER, EVER, EVER, EVER, EVER, EVER, EVER auto-save your login username and password for an electronic health record. This is considered a HIPAA violation.
    • Pro tip: Use Google Chrome as your default browser. 
  • Make sure your login information is correct. If your email address is your username, be sure you are inputting the email associated with your Tevera account. You can only use SSO to log onto Tevera if you created your account with your Lesley email address.
  • You should not have multiple accounts.  If you do, email map@lesley.edu so that can be fixed. 

How to reset your Tevera password

  1. Go to your organization login page. The User Login URL follows this pattern: organizationdomain.tevera.app/#/logon. Your login page should look something like this:                                                                  

2. Input your username and password. If you forgot one or both, click the Forgot login details? prompt under the Login button.

3. A new dialogue box will appear for you to verify your identity and information.  
  • Enter either the email address associated with your Tevera account or your mobile number if it is associated with your Tevera account. 

4. When you have entered an email or a mobile number, click the Reset password button.

5. A message will then pop-up notifying you that an email has been sent to your Tevera-associated email account with instructions and a link to reset your password.                                                                     

6. Open your email and click on the link.                                                                                                                            

7. A new page will open for you to reset your password.
  • All passwords must contain the following:
    • At least 8 characters
    • 1 digit (number)
    • 1 non-alphanumeric character
    • 1 uppercase letter                                                                                                        

8. When you have successfully entered a new password, click the Reset password button. 

9. The page will then close and you can login using your new password.


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