How to get HELP from Tevera

1. Log into your account and look for the HELP button located on the upper right hand side of the screen.

2. After you click this button, you will be asked to type in a term…something like field placement or assignment.

3. Articles will appear that could answer your question and solve your problem.

4. If you don’t find your answer in the articles (or you just want to email someone and skip the articles) go directly to the Contact Us button located on the bottom right hand side of the screen. (You also have the option to View support requests from the past. This is helpful if you have a recurring problem because you can see how it was resolved before.)

5. Once you click on Contact Us, you will be asked to pick the Request Type.  Pick Support Request.  

6. Then you will be asked to rate the priority minor, low, medium or high concern.

7. Then provide a Summary—a few words describing your problem. For example: Can’t Access Assignment. In the Description box, get as detailed as possible. The more details, the quicker your problem gets resolved.  

8. You also have the option to upload pictures, files and screenshots showing them what you can’t describe in words.

9. Finally, click SEND and wait for Tevera to respond to your request. Tevera will respond within 24 business hours. 

10. You will receive a notification via email and in Tevera’s Communication Hub. To get to the Communication Hub, click on the email icon located on your Tevera home screen and check your inbox.