Support Hub

SAS Internal KB 0

SAS Academic Records 0

SAS Financial Aid 0

SAS Student Accounts 0

SAS Student Financial Planning 0

SAS Scheduling & Events 0

Getting started 5

• Getting started (students)
• How Do I Submit a Ticket?
• Lesley "on the go" with mobile solutions
• Remote quick support
• Single Sign-On (SSO) at Lesley University

Account information 9

• Accounts - creation and deactivation
• Accounts - user notification
• Changing to the new long username
• Changing your password
• How alumni access Lesley University email

View all 9

Browsers 9

• Allowing pop-ups for specific sites
• Bookmarking a website in Firefox
• Browser compatibility for Lesley services
• Clearing your browser's cache
• How to tell which browser version you are using

View all 9

Computer Know-How 21

• Adding/removing shortcuts to/from the dock on a Mac
• Adding shortcuts to your taskbar on your Windows computer
• Backing Up Your Computer - How and Why?
• Changing your Mac computer's password
• Cleaning your computer display

View all 21

Discounts 3

• Educational Technology Discounts
• Laptop Program
• Student discounts for SPSS and NVivo

How To 22

• All about information security best practices
• Changing a read-only file
• Creating a .zip file
• Does IT back up my computer as part of a repair?
• FAQ: All about SPAM.

View all 22

Office Printers 4

• Desktop Printer Policy
• Toshiba printers
• Installing Papercut on a Mac
• Installing Papercut on a PC

Provided Technology 2

• Computer Refresh (Upgrade Policy)
• Standard Computer Model

Supported Software 6

• Adobe Creative Cloud Availability
• SPSS availability
• Signing PDFs in Adobe Acrobat
• Scanning and Signing With Adobe Acrobat Mobile
• Adobe Single Sign On- Faculty/Staff

View all 6

Updating personal information 3

• Directory changes
• Changing your username for your Lesley accounts
• Updating your personal information in the Lesley system

Directory of Services 2

• Directory of Services - Getting Started
• Adding or Updating Directory Entries

Getting Started with Advise 3

• Logging Into Advise
• Advise Supported Browsers
• Advise Login Error

Using Advise 2

• Overview and Use of Advise for Advisors
• Yellow New Alerts (#) Message in Advise

How To 8

• Employee Purchasing a Parking Permit
• How Do I Find The Shuttle?
• How to sign up for Lesley's emergency alert messages
• How to Use Card Readers On Parking Gates
• Parking FAQ

View all 8

Classroom Technology Videos 10

• Using Technology in Alumni Hall
• Using technology in Marran Theater
• Using technology in Sherrill 350
• Using technology in the Washburn Auditorium
• Using technology in Wolfard 201, 203, & 204

View all 10

Classroom and General AV Support Articles 21

• How to see additional resolutions for a second display- MAC
• Using a Mac display adapter with a projector
• Dance studio - AV Guide
• HDCP playback in classrooms
• Can't display iTunes movie on projector

View all 21

Computer Labs & Computer Classrooms 3

• Computer Lab & Printer Locations
• Software installed in Lesley labs and classrooms
• What is the backup policy on the lab computers?

Classroom Printing Services - PaperCut 5

• Print Services Summary - PaperCut
• Adding print credits [video]
• Saving a web page as a PDF
• Two-sided printing [video]
• Printing to the lab printers from your own computer (Web Print)

WebCheckout System & Resources 7

• Borrowing - students
• MiPro Portable PA System [Video]
• Borrowing equipment
• WebCheckout User's Guide
• Wireless Microphone Kits

View all 7

Event Technology 2

• Technology Event Support Policy
• 3rd Party Event Technology Support

Work From Home 3

• Work From Home Tips- Video Conferencing Tips for Organizers
• Work From Home- Video Conferencing Tips for Attendees
• Work From Home- 5 Steps for Better Cyber Security

Getting Started 7

• Requesting a Colleague account
• How do I access Colleague?
• UI 5 Quick Tour
• Enabling your computer for Colleague UI 5
• Colleague terminal (colon prompt) users - updates for Linux

View all 7

FAQ 11

• Can I receive notification when certain topics have activity in Colleague Discussions?
• Colleague is stuck at the Loading UI window...what do I do?
• How can I have the Colleague site listed on my Office 365 Sites tab?
• How do I access Colleague FAQ's or Discussions in Office 365?
• What do I do if I get a message that the user limit for Colleague has been reached on the server?

View all 11

How To 3

• How to print a screen in Colleague
• Printing Colleague Reports on Your Local Printer Instead of Designated Colleague Printers.
• Colleague Landscape Printer Settings Post Linux Upgrade

Getting Started 4

• Logging in to Dynamic Forms
• Accessing pending and draft forms in Dynamic Forms
• Creating a Dynamic Form link so people can start using the form
• Requesting access to create Dynamic Forms

Troubleshooting 5

• Basic Dynamic Forms troubleshooting
• "Authentication information needed" error accessing Dynamic Forms
• Finding a Dynamic Form in progress
• "Invalid ID or Password" error accessing Dynamic Forms
• My supervisor hasn't approved the Dynamic Form that I submitted.

Getting Started 1

• Accessing email in Office 365

How To 24

• Adding an email to Outlook on your Windows computer
• Adding a Lesley email to Outlook on your Mac
• Email hyperlink doesn't use my Lesley email
• How to add or delete members in an existing email group (distribution list)
• How to archive your email in Outlook

View all 24

FAQ 7

• What do I do if my Lesley email account gets hacked?
• What is a "group" list and how do I request one?
• What is the size limit for email attachments?
• Why is there sometimes a delay in receiving email?
• Why would email be undeliverable?

View all 7

Getting Started 2

• Hoonuit (formerly Atomic Learning) Quick Start Guide
• Add Hoonuit video tutorials to your course

Getting Started 3

• Residence Hall Internet Access
• Supported Network Services
• Wireless Network Information

General 8

• Approving Guest Sponsorship
• Connecting IoT Devices to the Lesley Network
• Guest Network Use for Events
• Joining WiFi networks automatically on your iOS device
• Logging into our wireless network as a guest

View all 8

Troubleshooting 2

• "Windows can't communicate with the device or resource (Primary DNS Server)" error when trying to connect to the Internet
• Access issues with some applications (such as Colleague) on a Mac

VPN Guide 6

• Getting Started with the Lesley Pulse VPN
• Pulse VPN installation on Windows
• Pulse VPN installation on a Mac
• Pulse VPN Host Checker
• Using Pulse VPN on Windows

View all 6

Eduroam 14

• eduroam FAQ
• eduroam on-boarding for Windows 10
• eduroam on-boarding for iOS Devices
• eduroam on-boarding for Android devices
• eduroam on-boarding for MacOS

View all 14

Wired Access 2

• Windows 802.1x configuration
• Mac 802.1x configuration

Getting Started 14

• Using the Kaltura Media Mashup Tool
• Uploading to Kaltura from a Mobile Device
• Kaltura Capture
• Kaltura Media: Creating an Interactive Video Quiz (Instructor)
• Kaltura Media: Viewing Interactive Video Quiz Results (Instructor)

View all 14

Kaltura Troubleshooting 4

• Kaltura Media: Troubleshooting Flash Issues
• Add Your Kaltura Video to VoiceThread and Share the VoiceThread With Your Course
• Kaltura Videos Not Playing in myLesley
• Kaltura Workaround for New Content Editor

Non-IT Items 14

• Alumni access to the Lesley Libraries
• DigitalCommons@Lesley
• Educator Licensure and Recruitment (ELAR) and Massachusetts Education Personnel Identification (MEPID)
• Employee Leave From Campus form
• Hobsons Radius password reset

View all 14

Digital Signage 5

• Digital Signage Coordinators
• Digital Signage Templates
• Digital Signage Content Formats
• Accessing MagicInfo
• Emergency Alert Message

Handouts for orientations 2

• Orientation handouts for students
• Orientation handouts for faculty and staff

LiveText FAQs 6

• How Do I Receive a LiveText Account?
• How Do I Create a Portfolio?
• How Do I Reset My Password?
• What is My Username?
• How Do I Send/Receive Shared Documents with Other LiveText Users?

View all 6

LiveText Student Resources 4

• Student Quick Start Guide
• Transferring Content from Chalk & Wire
• Viewing Assessment Scores
• Sending Portfolios/LiveText Documents for Review

LiveText Faculty Resources 3

• LiveText Faculty Quick Start Guide
• Viewing and Printing Rubrics and Key Assignment Descriptions
• Adding Feedback to LiveText Portfolios/Documents Received for Review

General 5

• Where Can I Receive Additional Support?
• What is MAP and Who Uses It?
• What Happens to My Chalk & Wire Account?
• How Do I Send Documents with non-LiveText Users?
• Sample Portfolios

Media Services and Resources 1

• Video Recording Services

Excel 4

• How to repeat specific rows or columns on every printed page in Excel
• Re-enabling F9 in Excel
• Why can't I open Excel Documents?
• Load the Analysis ToolPak in Excel

MAC 1

• Office 2016 for MAC

Office 365 8

• Office 365 for graduating students and alumni
• Office 365 Home/Start Page
• Office 365 Quick Start
• Office 365 Groups
• How to add Microsoft Teams functionality to an Office 365 group

View all 8

Office 365 Multi-factor Authentication 5

• Office 365 multi-factor authentication set up
• Choosing the Microsoft Authenticator app for multi-factor authentication to Office 365
• Choosing text messaging for multi-factor authentication to Office 365
• Office 365 multi-factor authentication app passwords
• Changing your multi-factor authentication settings

OneDrive for Business 8

• How can I tell if I've synced my OneDrive for Business?
• How to set up OneDrive for Business on your Windows computer
• Linking Microsoft Office to your OneDrive for Business on a PC.
• Microsoft OneDrive Trainings - Store, Sync, and Share Your Work Files
• OneDrive tutorials

View all 8

PowerPoint 1

• How to embed YouTube Video into slide (PC)

Teams 8

• Downloading Teams to your Windows computer
• Microsoft Teams Training Videos
• Inviting Non-Lesley Email Addresses to a Microsoft Teams MEETING
• Inviting non-Lesley Email Addresses to a Microsoft Teams SITE
• Virtual Meeting Best Practices

View all 8

Word 3

• Allowing changes to part of a protected Word document
• Collaborating on Word documents with real-time co-authoring
• Edit PDF content in Word

Getting Started 15

• myLesley Upgrade January 2022
• Student Quick Start Guide
• myLesley Privacy Statement & Data Collection
• myLesley Overview
• System Requirements

View all 15

myLesley Faculty Resources 40

• myLesley Access Forms
• myLesley Course Checklist
• Modifying Your myLesley Course Menu (Faculty)
• Adding a Course Banner to your myLesley Course
• Adding Content to Your myLesley Course (Faculty)

View all 40

myLesley Student Resources 12

• myLesley Student Office Hours
• Using the myLesley Discussion Board (Students)
• Submitting Assignments in myLesley (Students)
• Taking Tests and Surveys in myLesley
• Viewing Grades in myLesley (Students)

View all 12

myLesley Issues & Troubleshooting 7

• Why can't I log into myLesley?
• Why am I not receiving emails from my course in myLesley?
• Cookie Error on LOIS or myLesley
• Why Did I Receive An Email About My Profile Being Deleted?
• Why can't I see the scroll bar in my grade center on my Mac computer?

View all 7

Getting Started 3

• Online Meeting Software Options at Lesley
• Web Conferencing Event Guidelines (Moderator)
• Online Meeting Skills and Tutorials

Microsoft Teams 3

• Using Microsoft Teams
• Conducting an Online Meeting in Teams
• Outlook automatically creates Teams meetings

Getting Started 3

• Password expiration
• Password policy
• Locking yourself out of the password site

How To 5

• Changing your password
• Creating or editing your password profile
• Resetting Your Password
• Unlocking your Account
• Resetting your Lesley password on a mobile device

Other Password Info 9

• Changing a password vs. resetting a password
• Copy and paste function disabled on the generated password screen
• Hitting enter on the password site doesn't work
• I can't remember the answers to my profile questions
• I want to change my password but I can't remember my current password

View all 9

Getting started 2

• Logging into Qualtrics and requesting full access
• Qualtrics support and school / unit coordinator list

How-to articles 2

• How to change "From" and "Replies to" in Qualtrics
• How to re-link your Qualtrics' account to your new firstname.lastname username

Telephone 2

• What do I do if I'm having a wired phone issue in my dorm?
• What do I do if I have no dial tone on the phone in my dorm room?

Network Access in Residence Halls / Dorms 2

• Residence Hall Internet Access
• How do I find the MAC address of my device?

Cable issues 1

• TV Service on Campus

Getting Started with LOIS 2

• How do I get to LOIS?
• What is LOIS?

Getting Started with Self-Service 2

• Self-Service at Lesley University
• Self-Service email hyperlink issues

FAQ 3

• My grades in the myLesley gradebook don't show in Self-Service
• Where can I find current course offerings?
• Why can't I log into LOIS even after I've changed my password?

How To 3

• Adding an NA Grade to LOIS
• Transcript requests
• Adding an email for a password resets

How To 6

• How do I set an alert for changes in SharePoint?
• How to grant unique permissions to a SharePoint subsite
• How to share a document library with different permissions from the rest of the site
• How to rename a SharePoint subsite
• How to restore a previous version of a SharePoint file

View all 6

Getting Started 2

• Microsoft Training - What is a SharePoint (Team) Site?
• Accessing SharePoint

Getting Started 2

• Smart Evals Frequently Asked Questions
• Adding a Smart Evals Link to Your myLesley Course Menu

Telephone 9

• How do I automatically divert all my calls to voicemail or to another extension?
• How do I dial Lesley numbers from off-campus?
• How do I make a conference call?
• How do I place an external call?
• How do I transfer a call?

View all 9

Voicemail 10

• How do I access my voicemail mailbox to listen to messages?
• How do I associate my name with my voicemail box?
• How do I set up my voicemail greeting?
• Setting up or changing your security code password
• How do I make my voicemail non-messaging for extended absences?

View all 10

Residence Hall Phones 2

• What do I do if I'm having a wired phone issue in my dorm?
• What do I do if I have no dial tone on the phone in my dorm room?

MiCollab 2

• MiCollab Overview
• Using the MiCollab phone client on a computer

How to Guides 14

• Tevera login troubleshooting and resetting your password
• Tevera Log In and Out
• Update your Tevera user profile
• Can't log in to Tevera?
• How to get HELP from Tevera

View all 14

Student Guide 1

• Student Guide for Tevera

VoiceThread Resources 16

• About VoiceThread
• Viewing VoiceThreads
• Commenting on VoiceThreads
• VoiceThread: Collaborating with Commenters
• Creating and Editing VoiceThreads

View all 16

Zoom 23

• Signing Into Zoom Using Single Sign On
• Creating a Zoom meeting in Office 365
• Creating a Zoom meeting in Outlook on a Mac
• Creating a Zoom meeting in Outlook on Windows
• Zoom Availability & Support

View all 23

General 3

• Accessibility Support for Teaching and Learning
• Accessibility Checklist
• Creating Accessible Communications

Copy machine drivers installation 0

General 1

• Resources for moving courses online

Student Guides 7

• How to Browse Internship Sites in Tevera
• How to Add a New Site Supervisor
• Counseling & Psychology: How to Suggest/Add a New Internship Site
• Expressive Therapies: How to Add a New Internship Site
• Students: How to Complete a Site Supervisor Evaluation Form

View all 7

Advisor Guides 2

• Faculty: How to Upload a Document to a Student's Tevera Account
• Internal: How to Add Advisor Notes

Instructor Guides 1

• Faculty: How to Access Student Assignments/Rubrics

Site Supervisor Guides 3

• How to Complete a New Site Application
• Expressive Therapies: Site Guidelines & Application Process
• Supervisors: How to Upload Resume