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Knowledge base
General
Getting started
5
Getting started (students)
How to submit a ticket
Lesley "on the go" with mobile solutions
Remote quick support
Single Sign-On (SSO) at Lesley University
Account information
9
Accounts - creation and deactivation
Accounts - user notification
Changing to the new long username
Changing your password
How alumni access Lesley University email
See all 9 articles
Browsers
9
Allowing pop-ups for specific sites
Bookmarking a website in Firefox
Browser compatibility for Lesley services
Clearing your browser's cache
How to tell which browser version you are using
See all 9 articles
Computer Know-How
20
Adding/removing shortcuts to/from the dock on a Mac
Adding shortcuts to your taskbar on your Windows computer
Backing Up Your Computer - How and Why?
Changing your Mac computer's password
Cleaning your computer display
See all 20 articles
Discounts
2
Educational Technology Discounts
Laptop Program
How To
23
All about information security best practices
Changing a read-only file
Creating a .zip file
Does IT back up my computer as part of a repair?
FAQ: All about SPAM.
See all 23 articles
Office Printers
2
Desktop Printer Policy
Toshiba printers
Provided Technology
2
Computer Refresh (Upgrade Policy)
Standard Computer Model
Supported Software
5
Adobe Creative Cloud Availability
SPSS availability
Signing PDFs in Adobe Acrobat
Scanning and Signing With Adobe Acrobat Mobile
Adobe Single Sign On- Faculty/Staff
Updating personal information
4
Directory changes
Changing your username for your Lesley accounts
Updating your Social Security number, birthdate, or personal email in the Lesley system
Updating your mailing address or phone number on file
Directory of Services
2
Directory of Services - Getting Started
Adding or Updating Directory Entries
Classroom & Computer Lab Technology
Classroom Technology Videos
10
Using Technology in Alumni Hall
Using technology in Marran Theater
Using technology in Sherrill 350
Using technology in the Washburn Auditorium
Using technology in Wolfard 201, 203, & 204
See all 10 articles
Classroom and General AV Support Articles
20
How to see additional resolutions for a second display- MAC
Using a Mac display adapter with a projector
Dance studio - AV Guide
HDCP playback in classrooms
Can't display iTunes movie on projector
See all 20 articles
Computer Labs & Computer Classrooms
3
Computer Lab & Printer Locations
Software installed in Lesley labs and classrooms
What is the backup policy on the lab computers?
Classroom Printing Services - PaperCut
5
Print Services Summary - PaperCut
Adding print credits [video]
Saving a web page as a PDF
Two-sided printing [video]
Printing to the lab printers from your own computer (Web Print)
WebCheckout System & Resources
7
Borrowing - students
MiPro Portable PA System [Video]
Borrowing equipment
WebCheckout User's Guide
Wireless Microphone Kits
See all 7 articles
Event Technology
2
Technology Event Support Policy
3rd Party Event Technology Support
Work From Home
3
Work From Home Tips- Video Conferencing Tips for Organizers
Work From Home- Video Conferencing Tips for Attendees
Work From Home- 5 Steps for Better Cyber Security
Colleague
Getting Started
7
Requesting a Colleague account
How do I access Colleague?
UI 5 Quick Tour
Enabling your computer for Colleague UI 5
Colleague terminal (colon prompt) users - updates for Linux
See all 7 articles
FAQ
11
Can I receive notification when certain topics have activity in Colleague Discussions?
Colleague is stuck at the Loading UI window...what do I do?
How can I have the Colleague site listed on my Office 365 Sites tab?
How do I access Colleague FAQ's or Discussions in Office 365?
What do I do if I get a message that the user limit for Colleague has been reached on the server?
See all 11 articles
How To
3
How to print a screen in Colleague
Printing Colleague Reports on Your Local Printer Instead of Designated Colleague Printers.
Colleague Landscape Printer Settings Post Linux Upgrade
Dynamic Forms
Getting Started
4
Logging in to Dynamic Forms
Accessing pending and draft forms in Dynamic Forms
Creating a Dynamic Form link so people can start using the form
Requesting access to create Dynamic Forms
Troubleshooting
5
Basic Dynamic Forms troubleshooting
"Authentication information needed" error accessing Dynamic Forms
Finding a Dynamic Form in progress
"Invalid ID or Password" error accessing Dynamic Forms
My supervisor hasn't approved the Dynamic Form that I submitted.
E-Mail
Getting Started
1
Accessing email in Office 365
How To
23
Adding an email to Outlook on your Windows computer
Adding a Lesley email to Outlook on your Mac
How to add or delete members in an existing email group (distribution list)
How to archive your email in Outlook
How to block a sender from sending you emails
See all 23 articles
FAQ
7
What do I do if my Lesley email account gets hacked?
What is a "group" list and how do I request one?
What is the size limit for email attachments?
Why is there sometimes a delay in receiving email?
Why would email be undeliverable?
See all 7 articles
Hoonuit (formerly Atomic Learning)
Getting Started
2
Hoonuit (formerly Atomic Learning) Quick Start Guide
Add Hoonuit video tutorials to your course
Internet and Network
Getting Started
3
Residence Hall Internet Access
Supported Network Services
Wireless Network Information
General
6
Approving Guest Sponsorship
Connecting Devices to the Lesley Network (IoT)
Joining WiFi networks automatically on your iOS device
Logging into our wireless network as a guest
Troubleshooting Wired Network Connections
See all 6 articles
Troubleshooting
2
"Windows can't communicate with the device or resource (Primary DNS Server)" error when trying to connect to the Internet
Access issues with some applications (such as Colleague) on a Mac
VPN Guide
7
Getting Started with Lesley VPN
Installing Network Extender
Troubleshooting Network Extender in Safari
Troubleshooting Network Extender in Firefox
Workaround for Executing Informer Reports through the VPN
See all 7 articles
Eduroam
8
eduroam FAQ
eduroam on-boarding for Windows 10
eduroam on-boarding for iOS Devices
eduroam on-boarding for Android devices
eduroam on-boarding for OS X
See all 8 articles
Kaltura
Getting Started
14
Using the Kaltura Media Mashup Tool
Uploading to Kaltura from a Mobile Device
Kaltura Capture
Kaltura Media: Creating an Interactive Video Quiz (Instructor)
Kaltura Media: Viewing Interactive Video Quiz Results (Instructor)
See all 14 articles
Kaltura Troubleshooting
4
Kaltura Media: Troubleshooting Flash Issues
Add Your Kaltura Video to VoiceThread and Share the VoiceThread With Your Course
Kaltura Videos Not Playing in myLesley
Kaltura Workaround for New Content Editor
Lesley Miscellaneous
Non-IT Items
15
Alumni access to the Lesley Libraries
DigitalCommons@Lesley
Educator Licensure and Recruitment (ELAR) and Massachusetts Education Personnel Identification (MEPID)
Employee Leave From Campus form
Hobsons Radius password reset
See all 15 articles
Digital Signage
5
Digital Signage Coordinators
Digital Signage Templates
Digital Signage Content Formats
Accessing MagicInfo
Emergency Alert Message
Handouts for orientations
2
Orientation handouts for students
Orientation handouts for faculty and staff
LiveText
LiveText FAQs
6
How Do I Receive a LiveText Account?
How Do I Create a Portfolio?
How Do I Reset My Password?
What is My Username?
How Do I Send/Receive Shared Documents with Other LiveText Users?
See all 6 articles
LiveText Student Resources
4
Student Quick Start Guide
Transferring Content from Chalk & Wire
Viewing Assessment Scores
Sending Portfolios/LiveText Documents for Review
LiveText Faculty Resources
3
LiveText Faculty Quick Start Guide
Viewing and Printing Rubrics and Key Assignment Descriptions
Adding Feedback to LiveText Portfolios/Documents Received for Review
General
5
Where Can I Receive Additional Support?
What is MAP and Who Uses It?
What Happens to My Chalk & Wire Account?
How Do I Send Documents with non-LiveText Users?
Sample Portfolios
Media Services and Resources
Media Services and Resources
4
Borrowing Media Equipment (WebCheckout)
On-Site Media Facilities
Library Video Pickup at University Hall
Video Recording Services
Microsoft Office
Excel
4
How to repeat specific rows or columns on every printed page in Excel
Re-enabling F9 in Excel
Why can't I open Excel Documents?
Load the Analysis ToolPak in Excel
MAC
1
Office 2016 for MAC
Office 365
8
Office 365 for graduating students and alumni
Office 365 Home/Start Page
Office 365 Quick Start
Office 365 Groups
How to add Microsoft Teams functionality to an Office 365 group
See all 8 articles
Office 365 Multi-factor Authentication
5
Office 365 multi-factor authentication set up
Choosing the Microsoft Authenticator app for multi-factor authentication to Office 365
Choosing text messaging for multi-factor authentication to Office 365
Office 365 multi-factor authentication app passwords
Changing your multi-factor authentication settings
OneDrive for Business
8
How can I tell if I've synced my OneDrive for Business?
How to set up OneDrive for Business on your Windows computer
Linking Microsoft Office to your OneDrive for Business on a PC.
Microsoft OneDrive Trainings - Store, Sync, and Share Your Work Files
OneDrive tutorials
See all 8 articles
PowerPoint
1
How to embed YouTube Video into slide (PC)
Teams
6
Microsoft Teams Training Videos
Inviting Non-Lesley Email Addresses to a Microsoft Teams MEETING
Inviting non-Lesley Email Addresses to a Microsoft Teams SITE
Virtual Meeting Best Practices
Blur your background in a Teams meeting
See all 6 articles
Word
3
Allowing changes to part of a protected Word document
Collaborating on Word documents with real-time co-authoring
Edit PDF content in Word
MyLesley
Getting Started
14
Student Quick Start Guide
myLesley Privacy Statement & Data Collection
myLesley Overview
System Requirements
Getting Access to myLesley Courses
See all 14 articles
myLesley Faculty Resources
39
myLesley Access Forms
myLesley Course Checklist
Modifying Your myLesley Course Menu (Faculty)
Adding Content to Your myLesley Course (Faculty)
Creating Content and Assignments
See all 39 articles
myLesley Student Resources
11
myLesley Student Office Hours
Using the myLesley Discussion Board (Students)
Submitting Assignments in myLesley (Students)
Taking Tests and Surveys in myLesley
Viewing Grades in myLesley (Students)
See all 11 articles
myLesley Issues & Troubleshooting
7
Why can't I log into myLesley?
Why am I not receiving emails from my course in myLesley?
Cookie Error on LOIS or myLesley
Why Did I Receive An Email About My Profile Being Deleted?
Why can't I see the scroll bar in my grade center on my Mac computer?
See all 7 articles
Online Synchronous Meeting Tools
Getting Started
4
Online Meeting Software Options at Lesley
Planning An Online Meeting
Web Conferencing Event Guidelines (Moderator)
Online Meeting Skills and Tutorials
Blackboard Collaborate Ultra
15
Discontinuing Collaborate Ultra
Blackboard Collaborate Ultra: System Requirements and Accessibility
Blackboard Collaborate Ultra: Getting Started Guide for Participants
Blackboard Collaborate Ultra: Finding Your Way Around
Blackboard Collaborate Ultra: Audio and Video Setup
See all 15 articles
Microsoft Teams
2
Using Microsoft Teams
Conducting an Online Meeting in Teams
Password Management
Getting Started
3
Password expiration
Password policy
Locking yourself out of the password site
How To
5
Changing your password
Creating or editing your password profile
Resetting Your Password
Unlocking your Account
Resetting your Lesley password on a mobile device
Other Password Info
9
Changing a password vs. resetting a password
Copy and paste function disabled on the generated password screen
Hitting enter on the password site doesn't work
I can't remember the answers to my profile questions
I want to change my password but I can't remember my current password
See all 9 articles
Qualtrics
Getting started
2
Logging into Qualtrics and requesting full access
Qualtrics support and school / unit coordinator list
How-to articles
2
How to change "From" and "Replies to" in Qualtrics
How to re-link your Qualtrics' account to your new firstname.lastname username
Residence Halls / Dorms
Telephone
2
What do I do if I'm having a wired phone issue in my dorm?
What do I do if I have no dial tone on the phone in my dorm room?
Network Access in Residence Halls / Dorms
2
Residence Hall Internet Access
How do I find the MAC address of my device?
Cable issues
1
TV Service on Campus
Self-Service and LOIS applications
Getting Started with LOIS
2
How do I get to LOIS?
What is LOIS?
Getting Started with Self-Service
1
Self-Service at Lesley University
FAQ
3
My grades in the myLesley gradebook don't show in Self-Service
Where can I find current course offerings?
Why can't I log into LOIS even after I've changed my password?
How To
3
Adding an NA Grade to LOIS
Transcript requests
Adding an alternate email for a password reset
SharePoint
How To
6
How do I set an alert for changes in SharePoint?
How to grant unique permissions to a SharePoint subsite
How to share a document library with different permissions from the rest of the site
How to rename a SharePoint subsite
How to restore a previous version of a SharePoint file
See all 6 articles
Getting Started
2
Microsoft Training - What is a SharePoint (Team) Site?
Accessing SharePoint
SmartEvals
Getting Started
2
Smart Evals Frequently Asked Questions
Adding a Smart Evals Link to Your myLesley Course Menu
Telephone User Guide
Telephone
8
How do I automatically divert all my calls to voicemail or to another extension?
How do I dial Lesley numbers from off-campus?
How do I make a conference call?
How do I place an external call?
How do I transfer a call?
See all 8 articles
Voicemail
10
How do I access my voicemail mailbox to listen to messages?
How do I associate my name with my voicemail box?
How do I set up my voicemail greeting?
Setting up or changing your security code password
How do I make my voicemail non-messaging for extended absences?
See all 10 articles
Residence Hall Phones
2
What do I do if I'm having a wired phone issue in my dorm?
What do I do if I have no dial tone on the phone in my dorm room?
VoiceThread
VoiceThread Resources
15
About VoiceThread
Viewing VoiceThreads
Commenting on VoiceThreads
VoiceThread: Collaborating with Commenters
Creating and Editing VoiceThreads
See all 15 articles
Zoom troubleshooting tips
Zoom
21
How to invite someone to a Zoom meeting through Outlook
Zoom Availability & Support
Zoom Lighting Concept
Zoom Meetings in myLesley
Zoom Virtual Backgrounds
See all 21 articles
Accessibility
General
3
Accessibility Support for Teaching and Learning
Accessibility Checklist
Creating Accessible Communications
Copy Center
Copy machine drivers installation
0
Instructional Continuity
General
1
Resources for moving courses online
Tevera
How to Guides
15
Tevera login troubleshooting and resetting your password
Tevera Log In and Out
Update your Tevera user profile
Adding a Tevera link to your myLesley course menu
Can't log in to Tevera?
See all 15 articles
Student Guide
1
Student Guide for Tevera
Connecting Tevera courses on Blackboard
0
GSASS Field Training Office
Student Guides
5
Counseling & Psychology: How to Suggest/Add a New Internship Site
Expressive Therapies: How to Add a New Internship Site
Students: How to Complete a Site Supervisor Evaluation Form
How to Complete a Field Training Contract in Tevera
Students: How to Complete Field Training Contract
Advisor Guides
1
Internal: How to Add Advisor Notes
Instructor Guides
1
Faculty: How to Access Student Assignments/Rubrics
Site Supervisor Guides
3
How to Complete a New Site Application
Expressive Therapies: Site Guidelines & Application Process
Supervisors: How to Upload Resume
