Need Remote Support?
Often it is challenging to explain your problem over the phone and for a technical support agent to provide you with a solution. We have provided a solution which will allow you to broadcast your desktop to a support agent. This one time session gives the agent the ability to view and control your computer from anywhere in the world.
All institutionally-owned computers have the application pre-installed. If you have a personal computer, you will need to download and install the quick support program.
Remote Desktop QuickSupport Download
Depending on whether you use a Mac or a PC you will need to click the appropriate link to use remote. Once you have downloaded the program, locate it on your computer and double click the icon to activate it.
| ||Mac: Download|