Remote quick support

Modified on Mon, 12 Sep 2022 at 05:10 PM

Need Remote Support?

Often it is challenging to explain your problem over the phone and for a technical support agent to provide you with a solution.  We have provided a solution which will allow you to broadcast your desktop to a support agent.  This one time session gives the agent the ability to view and control your computer from anywhere in the world.

All institutionally-owned computers have the application pre-installed.  If you have a personal computer, you will need to download and install the quick support program.

Remote Desktop QuickSupport Download
Depending on whether you use a Mac or a PC you will need to click the appropriate link to use remote.  Once you have downloaded the program, locate it on your computer and double click the icon to activate it.

PC screen icon image
PC: Download

Mac screen icon picture 

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