Support Hub

Getting started 5

• Getting started (students)
• How Do I Submit a Ticket?
• Lesley "on the go" with mobile solutions
• Remote quick support
• Single Sign-On (SSO) at Lesley University

Account information 9

• Accounts - creation and deactivation
• Accounts - user notification
• Changing to the new long username
• Changing your password
• How alumni access Lesley University email

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Browsers 9

• Allowing pop-ups for specific sites
• Bookmarking a website in Firefox
• Browser compatibility for Lesley services
• Clearing your browser's cache
• How to tell which browser version you are using

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Computer Know-How 21

• Adding/removing shortcuts to/from the dock on a Mac
• Adding shortcuts to your taskbar on your Windows computer
• Backing Up Your Computer - How and Why?
• Changing your Mac computer's password
• Cleaning your computer display

View all 21

Discounts 3

• Educational Technology Discounts
• Laptop Program
• Student discounts for SPSS and NVivo

How To 22

• All about information security best practices
• Changing a read-only file
• Creating a .zip file
• Does IT back up my computer as part of a repair?
• FAQ: All about SPAM.

View all 22

Office Printers 4

• Desktop Printer Policy
• Toshiba printers
• Installing Papercut on a Mac
• Installing Papercut on a PC

Provided Technology 2

• Computer Refresh (Upgrade Policy)
• Standard Computer Model

Supported Software 6

• Adobe Creative Cloud Availability
• SPSS availability
• Signing PDFs in Adobe Acrobat
• Scanning and Signing With Adobe Acrobat Mobile
• Adobe Single Sign On- Faculty/Staff

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Updating personal information 3

• Directory changes
• Changing your username for your Lesley accounts
• Updating your personal information in the Lesley system

Directory of Services 2

• Directory of Services - Getting Started
• Adding or Updating Directory Entries