Zoom Event Troubleshooting Tips

Modified on Wed, 31 Jan 2024 at 01:58 PM

 Zoom events help you create a harmonious environment for those who would like to join virtually and in person. Managing a Zoom event can be exciting, there are a few easy troubleshooting tips to keep in mind when hosting a virtual event. Below we will go over some of those tips. 

Attendees who are unable to join your event 

  • Verify whether your event requires your attendees to authenticate. Authenticating in Zoom means to sign into your Zoom account which provides a verifiable email address. Lesley zoom accounts can authenticate using the SSO steps. Only Lesley users would be able to join when this setting is enabled for Lesley Zoom events or meetings.  Once the attendee is signed into their account they will be able to click and join the link to attend the virtual event. 

  • The event may require a passcode. During your event setup you may have selected " Require Passcode" if that is the case the attendees can find the passcode in the link invitation. 

  • You have enabled a waiting room. Participants will remain on hold until you as the host admits them into the meeting room.  

  • Verify that the link you have provided is working properly. Locate the correct meeting and resend it. You can find the meeting ID and passcode during the meeting by clicking on the participants tab and selecting "Invite".

Audio issues

  • The attendee may be muted. When attendees are muted, they would see a red line across their mic icon located at the bottom of their Zoom window. They can click on the mic to unmute.

  • You as the Host may have muted participants upon entry. The Host can ask participants to unmute themselves by selecting the attendees name and selecting "Ask to unmute"

  • The wrong speaker may be selected in Zoom. On the mic located at the bottom window in Zoom, click on the little arrow, which opens up a settings menu. Then select the proper speaker. 

Cameras not working

  •  The camera is not turned on. When the camera is off, you will see a red line across the camera icon click "Start video".

  • If connected to multiple webcams, that may cause some issues. On the camera icon located at the bottom window in Zoom, click on the little arrow and select camera settings. Select the proper camera from there. 

  • Make sure all other programs that use the webcam are closed. Zoom cannot use the webcam if it's being used for another application. 

  • If the video isn't working outside of zoom, try troubleshooting the device itself, enter your audio settings and further investigate the issue. 

Audio feedback ( Echo In A meeting) 

  • Isolate the attendee. The Host or Co-host can mute the participant.

  • The Host or Co-host can "Mute all" Participants under the participants windows. A shortcut to mute all users is  (ALT+M) for PC users and (Command Control + M) for Mac users.  

  • There may be audio interference from another device stationed closely. Make sure the user is not logged into multiple devices during the meeting. If they are, have the attendee log out of one device or move them far apart from each other.

  • It can simply be the attendee has a bad microphone. The attendee can try using a different device to chime in for the time of the meeting. 

Zoom bombing

Zoom bombing is when an uninvited attendee attends your meeting and  interrupts causing disturbance. Such disruptions can be mild, or can include hate or inappropriate content.  Below I will add some tips how to prevent this from happening and if were to happen what you should do.  

  • Do not share the Meeting link or ID on open platforms where anyone can view the link and access it.
  • Create a Zoom meeting waiting. You can enable this feature in the meeting settings when creating the Zooming event link.
  • Set a passcode. You can enable this feature in the meeting setting when creating the Zoom link. 
  • If you were to be Zoom bombed you can locate the user in the participants section and remove from the Zoom meeting. 

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