Works at: password.lesley.edu — the Lesley University password site.
⚠ Before you start
You need recovery information on file to change or reset your password online. If you have not added any, see Adding recovery information to the Lesley University password site first. No recovery information on file? Email it@lesley.edu or call 617-349-8770 for help.
Change vs. reset: which one do you need?
| Change your password | Reset your password |
|---|---|
| You know your current password and want a new one. | You forgot your password, or it expired (passwords expire every 180 days). |
| You sign in first, then choose a new password. | You verify your identity with a code, then choose a new password. |
Note: the system does not accept international numbers as the recovery mobile number, so international users should enter a personal recovery email address instead.
Resetting your password
Use this when you forgot your password or it expired.
? Tip: click any screenshot to view it at full size.
- Go to password.lesley.edu and click the Forgot your password? link.
- Click Next.
- Enter your Lesley username (without @lesley.edu) and click Submit.
- Choose where the verification code should be sent — mobile number, personal email, security question, authenticator app, or biometric — then click Next.
- Enter the verification code you received and click Verify. Codes expire after 60 minutes; if yours expired, request a new one with Resend code.
- Enter your new password in both fields and click Reset Password. A confirmation window will let you know the update succeeded.
Changing your password
Use this when you know your current password.
? Tip: click any screenshot to view it at full size.
- Go to password.lesley.edu. Enter your Lesley username (without @lesley.edu) and your current password, then click Sign in.
- Click the My Passwords tab.
- Enter your new password in both fields and click Reset Password. The password requirements appear in real time as you type, so you can see each rule turn green before you submit.
Password requirements
Your password must meet all of these rules:
- 8–16 characters long
- Contains at least 2 letters
- Cannot contain your user ID, Lesley username, or legal first or last name — including circular shifts or rearrangements of them
- Cannot match any previous password
Plus at least 3 of these 4:
- At least 1 number
- At least 1 special character
- At least 1 lowercase letter
- At least 1 uppercase letter
After you change your password
- Lesley uses single sign-on (SSO): all Lesley services log in through Microsoft SSO, so your new password works everywhere automatically — you do not need to update each service individually. However, apps and devices that saved your old password (your phone’s email app, laptop email client, Wi-Fi on your phone) will prompt you to sign in again — enter the new password when asked.
- If a device keeps trying the old password, you may get locked out after numerous failed attempts. Update saved passwords promptly.
- Changing your Lesley password does not change the password you use to log in to a Mac — see “Changing your Mac computer’s password” in Related articles below. On a Windows PC, the change does sync to your computer login, but only while you are on campus or connected via VPN.
Troubleshooting
I never received the verification code
Check your spam/junk folder for emails, and confirm the phone number or email on file is current. Click Resend code to try again. If it still does not arrive, your recovery information may be outdated — contact IT at it@lesley.edu or 617-349-8770.
My verification code does not work
Codes expire 60 minutes after they are sent. Request a fresh code with Resend code and enter it promptly. Make sure you are entering the most recent code if you requested more than one.
The site says my username is not recognized
Enter your username without @lesley.edu (for example, jdoe, not jdoe@lesley.edu). New students and employees must claim their Lesley account before they can sign in.
My password expired (180-day expiry)
Passwords expire every 180 days. Follow the Resetting your password steps above. You will receive an automated email in advance warning that your password is about to expire.
I am locked out of my account
After numerous failed attempts, your account may be locked for security reasons. A lockout cannot be cleared self-service — contact IT Support at it@lesley.edu or 617-349-8770. For your protection, an IT staff member will verify your identity before resetting your password.
I have no recovery information on file
Online reset is not possible without recovery information. Email it@lesley.edu or call 617-349-8770 for help, then add recovery information so you are covered next time.
Still need help?
Contact IT: email it@lesley.edu or call 617-349-8770.
Related articles: “Adding recovery information to the Lesley University password site”, “Claiming your Lesley account”, “Changing passwords for shared email accounts (2026)”,
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