This article tells people with view-only access how to use the Identity Management site - password.lesley.edu - to help people with password issues. You will have to log into the site as yourself.
For instructions on how to look up people in the account management site, see Searching for people in the account management site article.
TABLE OF CONTENTS
Looking at the record in IdM
After you have searched for and chosen the person's record, below are the various fields that you can look at to help people with password resets: Recovery email, Recovery Mobile, Authorization Code and Claimed Status. By looking at what information is in the record, you can determine if and how you can help someone.
There is no Authorization Code and the Claimed Status does not show as claimed
If the person has no Authorization Code and the Claimed Status is either blank or shows as unclaimed, this person will have to be directed to IT for help. You can have them email email@example.com or call 617.349.8770.
There is an Authorization Code and the Claimed Status does not show as claimed
If the person has an Authorization Code and the Claimed Status is either blank or shows as unclaimed, you can help.
Send the person the following email after filling in the code (see the highlighted place below).
Note: Enter the legal first and last names in the email that you send out. For instance, if the first name shows as Squiggly Sue, but the person entered Squiggly only, it won't work. Or, if someone has several names in the middle name field that might actually be part of the last name, it might be confusing for the person if their name is not really how we entered it into our records. You should note in the email exactly how the names are showing. For example; "Enter your legal first (Maria-Amy) and last (Prentis Avon) names". If their legal name is entered incorrectly in the system, the person can put a ticket into the Support Hub by emailing firstname.lastname@example.org to get their legal name updated.
Email to send to person:
"Please go to lesley.edu/claim
. Enter your legal first (
) and last (
) names. Your authorization code is
. Please note that if your name is not entered correctly in our system, you can send an email to email@example.com to correct your name.
During the reclaim process you will need to enter a recovery mobile number and/or a personal email address. Please note that you will not be able to add an international number as a recovery mobile number, so if you have an international cell phone number you will only be able to put in a recovery personal email.
Why do you need recovery information? Setting up recovery information will ensure that you will always be able to reset your password in the future by going to the https://password.lesley.edu
site, entering your Lesley username and clicking on the Forgot your password? link.
Account has already been claimed and recovery information is on file
If you see that the person has recovery information (personal email and/or cell number) and the account has been claimed, you can send the following email that gives them instructions on how to change their password. Make sure to enter their username (include the @lesley.edu) where the highlighted section is in the email.
Email to send to person:
"You have already claimed your Lesley account and entered recovery information. This means that you can change or reset your password at any time! Your Lesley username is . Here is an article from our support.lesley.edu site with instructions on how to change / reset your Lesley password:
Please reply back to this email to let us know if you are all set or need more help."