TABLE OF CONTENTS

• Overview
• Review and Edit Captions
• Order Captions

Overview

Kaltura Media has the ability to automatically caption your media content using automatic speech recognition (ASR), commonly known as machine captions. When media is uploaded, the captioning processes begins immediately. Captions are created based on the audio track and the content is assumed to be in English. 

Machine captions are only 80% accurate and accuracy may vary depending on the audio quality, clarity of speech, background noise, etc. We recommend using the machine captions as a starting point - you will want to edit them for accuracy.

All media created in or uploaded to Kaltura Media since August 6, 2018 has been captioned automatically. However, if you have older content you can request machine captions.

Review and Edit Captions

Machine captions are considered to be 80% accurate and accuracy may vary depending on the audio quality, clarity of speech, background noise, etc. We recommend using the machine captions as a starting point - you will want to edit them for accuracy.

You can review and edit your captions in your Kaltura My Media.

To access your My Media, click on the Tools link in the Global Navigation menu. This will bring you to the Tools area. Select Kaltura My Media.

Locate your media and click on the title to open.

Click on the Actions button below the media. This will open a menu. Select Caption & Enrich.

This will bring up to a list of the caption requests for this video. Select your captions request and click Edit (pencil icon).

This will launch a new window and display the caption editor. Here, you may edit the text, change the timestamp, add speakers, and more.

For detailed instructions on editing captions, refer to Kaltura Media's Editing Captions support article.

Order Captions

If you have older media (ex content created in or uploaded to Kaltura Media prior to August 2018) or recorded your media in a language other than English (ex French, German, Mandarin, Portuguese, Spanish, etc.) you can order captions from your Kaltura My Media.

To access your My Media, click on the Tools link in the Global Navigation menu. This will bring you to the Tools area. Select Kaltura My Media.

Locate your media and click on the title to open.

Click on the Actions button below the media. This will open a menu. Select Caption & Enrich.

In the Order Captions & Enrichment Services section, select your Source Media Language and click Submit.

Your captions will be ordered. The process may take several minutes to several hours, depending on the length of your media.