What do I do if I'm having a wired phone issue in my dorm?
If you are having any issue with a phone installed in your dorm room, follow these steps.
What to do
- Contact your service provider about the issue.
- If the service provider says that a technician must come to the dorm, please contact phones@lesley.edu first.
- If you have already contacted your service provider, they have verified that you should have a connection, and you still have no dial tone, send an email to phones@lesley.edu or call IT at 617.349.8770.
Note: Your service provider’s technician should not do any work in the dorms unless it is sanctioned by the IT department.