Trouble signing in
First, confirm that you are signing into the Lesley VoiceThread portal at http://lesley.voicethread.com.
Click the Sign In button at the top of the page.
Enter your Lesley username (not your full email address) and password and click Sign In.
Forgot your password? Go to http://mp.lesley.edu to reset it.
Logging in on a mobile device? See VoiceThread Mobile for more information.
Please note that you will need a Lesley email address in order to access VoiceThread. If you do not have a Lesley email address please contact firstname.lastname@example.org.
General VoiceThread Troubleshooting
- Make sure that you are using Firefox or Chrome, as these are the most compatible with VoiceThread.
- Check that your browser is fully up-to-date.
- Check the browser’s microphone and webcam settings to make sure the correct input is selected and that VoiceThread has not been blocked.
- Clear your browser’s cache.
- Make sure your browser allows third-party cookies.
Settings for Your Computer
Make sure that the correct audio/video input/output is selected on your computer. The easiest way to test is to try using different programs. Are you able to play sound on your computer? Can you use the microphone/webcam in a different program (such as Skype for Business)?
Restart Your Computer
Restarting your computer can often solve a host of technological issues. When in doubt, try restarting.
Check Your Network Settings
If you are working on a local area network, check the Network Requirements to ensure that the appropriate URLs are open and the firewall allows access to VoiceThread. See Network Requirements for more information.
Try Another Internet Connection and Computer
Trying another internet connection and/or computer will help to narrow down the issue. Are you able to access VoiceThread on a different computer or a different network?
File Upload Issues
While VoiceThread does accept most file types for images, audio, video, documents, and presentations, you may want to confirm that your file is an acceptable file type. See File Types Accepted for more information.
Please note that VoiceThread does have a file size limit. No single file can be larger than 3 GB. If you have a larger file you may need to break it up into smaller files or, in the case of video, compress the file.
File does not render correctly
If your document, presentation, or image uploads but the pages do not look quite right (formatting, font, style, etc.), please save your file as a PDF and then upload the PDF to VoiceThread.
If people have recorded comments on the VoiceThread and you cannot see them, this is most likely because Comment Moderation has been turned on for the VoiceThread. The VoiceThread owner may enable or disable comment moderation at any time. For more information, see Comment Moderation.
If you received a notification that someone has commented on your VoiceThread but are unable to see the comment, the most likely explanation is that the user has deleted the comment.
Only faculty (Pro Account) users have the ability to create VoiceThread groups. If you are a faculty member and are unable to create a VoiceThread group or are receiving a message that you need an upgraded account, please email email@example.com for assistance.
Experiencing issues using the VoiceThread Mobile app for iOS or Android? See Mobile App Troubleshooting.