VoiceThread Troubleshooting

Modified on Tue, 10 Nov 2020 at 11:37 AM

Trouble Signing in

General VoiceThread Troubleshooting

File Upload Issues

Missing Comments

Creating Groups

Voice Thread Mobile

Additional VoiceThread Support

Trouble signing in

First, confirm that you are signing into the Lesley VoiceThread portal at http://lesley.voicethread.com.

Click the Sign In button at the top of the page.

Confirm that the institution selected is Lesley University and click Sign In.

confirm that the institution is Lesley University and click sign in

Enter your Lesley email address and click Next.

enter your full Lesley email address

You will then be prompted to enter your password and authenticate. 

Please note that you will need a Lesley email address in order to access VoiceThread. If you do not have a Lesley email address please contact it@lesley.edu.

General VoiceThread Troubleshooting

Browser Settings

  • Make sure that you are using Firefox or Chrome, as these are the most compatible with VoiceThread.
  • Check that your browser is fully up-to-date. 
  • Check the browser’s microphone and webcam settings to make sure the correct input is selected and that VoiceThread has not been blocked. 
  • Clear your browser’s cache
  • Make sure your browser allows third-party cookies.

Settings for Your Computer

Make sure that the correct audio/video input/output is selected on your computer. The easiest way to test is to try using different programs. Are you able to play sound on your computer? Can you use the microphone/webcam in a different program (such as Teams or Zoom)?

Restart Your Computer

Restarting your computer can often solve a host of technological issues. When in doubt, try restarting.

Check Your Network Settings

If you are working on a local area network, check the Network Requirements to ensure that the appropriate URLs are open and the firewall allows access to VoiceThread. See Network Requirements for more information.

Try Another Internet Connection and Computer

Trying another internet connection and/or computer will help to narrow down the issue. Are you able to access VoiceThread on a different computer or a different network?

File Upload Issues

While VoiceThread does accept most file types for images, audio, video, documents, and presentations, you may want to confirm that your file is an acceptable file type. See File Types Accepted for more information.

File Size

Please note that VoiceThread does have a file size limit. No single file can be larger than 3 GB. If you have a larger file you may need to break it up into smaller files or, in the case of video, compress the file.

File does not render correctly

If your document, presentation, or image uploads but the pages do not look quite right (formatting, font, style, etc.), please save your file as a PDF and then upload the PDF to VoiceThread.

Missing Comments

If people have recorded comments on the VoiceThread and you cannot see them, this is most likely because Comment Moderation has been turned on for the VoiceThread. The VoiceThread owner may enable or disable comment moderation at any time. For more information, see Comment Moderation

If you received a notification that someone has commented on your VoiceThread but are unable to see the comment, the most likely explanation is that the user has deleted the comment.

Creating Groups

Only faculty (Pro Account) users have the ability to create VoiceThread groups. If you are a faculty member and are unable to create a VoiceThread group or are receiving a message that you need an upgraded account, please email elis@lesley.edu for assistance.

VoiceThread Mobile 

Experiencing issues using the VoiceThread Mobile app for iOS or Android? See Mobile App Troubleshooting.

Additional VoiceThread Support

Still experiencing issues? See VoiceThread Support and Documentation or email eLIS at elis@lesley.edu for help.

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