You can make calls from your computer and/or mobile device using the MiCallob phone client. Here are instructions on how to do so.
Making and receiving calls
Making a call
You can place a call by typing the number in the search or dial bar at the top of the screen. You do not need to dial the 9 as the system inserts it automatically for you. Depending on the number you are calling you may need to dial a 1 before the number (ex: 1-603-999-9999). You can also place an outbound call by right-clicking on a contact in your contacts tab or from your call history on the call history tab.
Receiving a call
When receiving a call it will show on your client with an Accept call (green icon) or Decline call (red icon). If you have the client minimized a notification will appear in the lower right-hand corner of your screen which you can click on to bring up MiCollab.
Options when on a call
While on a call you have the following options pictured below:
Top left (microphone) – mute
Top middle (pause symbol) – place on hold\remove from hold
Top right (3 circles) – more options – transfer – speaker – etc…
Bottom left (7 circles) – dial pad
Bottom right (red phone) – end the call
Changing your status
If you click on your initials at the top right of MiCollab you will find different statuses to place yourself in.
You can manage your statuses by clicking on Manage Status. For example, you can choose to send your calls to VM (8977) when you choose the Do not Disturb status.
Issues with volume
If you are having an issue with audio please verify that the settings are correct and set up for MiCollab to use in Windows. The bottom left corner of the MiCollab client has a gear symbol, and clicking on this displays your microphone and your audio (headset/speakers) settings. You can do so by going to Settings > System > Sound > App volume and device preferences > MiCollab drop downs. If you have multiple options please make sure these match in both MiCollab and this Windows setting.