Using the MiCollab phone client on a computer

You can make calls from your computer or mobile device using the MiCollab phone client. Here are instructions on how to do so.

Making and receiving calls

Making a call

• Place a call by typing the number in the search or dial bar at the top of the screen. You do not need to dial 9, as the system inserts it automatically for you.
• Depending on the number you are calling, you may need to dial a 1 before the number (for example, 1-603-999-9999).
• You can also place an outbound call by right-clicking on a contact in your contacts tab or from your call history on the call history tab.

Receiving a call

• When you receive a call, it will show in your client with an Accept call (green icon) or Decline call (red icon) option.
• If you have the client minimized, a notification will appear in the lower right-hand corner of your screen, which you can click on to bring up MiCollab.

Options when on a call

While on a call, you have the following options:

• Top left (microphone): mute
• Top middle (pause symbol): place on hold or remove from hold
• Top right (3 circles): more options, including transfer and speaker
• Bottom left (7 circles): dial pad
• Bottom right (red phone): end the call

Changing your status

If you click on your initials at the top right of MiCollab, you will find different statuses to place yourself in. You can manage your statuses by clicking on Manage Status. For example, you can choose to send your calls to voicemail (8977) when you choose the Do not Disturb status.

Issues with volume

Windows

If you are having an issue with audio, please verify that the settings are correct and set up for MiCollab to use in Windows. The bottom left corner of the MiCollab client has a gear symbol, and clicking on it displays your microphone and your audio (headset/speakers) settings. You can adjust the Windows side by going to Settings > System > Sound > App volume and device preferences and checking the MiCollab dropdowns. If you have multiple options, please make sure these match in both MiCollab and the Windows setting.

Setting up call forwarding

1. To set up forwarding in MiCollab, go to Settings > General > My numbers, click the three dots at the top right, and select New to set up a new number for your cell phone.
2. Once your number is set up, go to Settings > Manage status. This is where you control your calls depending on the status you are in. If you want forwarding on at all times, go through each status and select Send my calls to, then select the cell number you created.

Using MiCollab on and off campus

The teleworker setting in MiCollab should be turned off when you are on campus and on when you are off campus. Otherwise, you might see an issue in the bottom right corner where your softphone says “registration lost”.

To change this setting, go to Settings > General. At the top right is a slider for Use teleworker: slider to the right is on, and slider to the left is off.