Changing passwords for shared email accounts

Modified on Thu, 27 Oct 2022 at 09:19 AM

If you are the manager of a shared email account, here are directions on how to change the password. If you are not a manager, and can't figure out who is the manager, put a ticket in with IT at to ask who the manager is for the account..

1.To change the password of a shared account that you manage, go to

2.Log in as yourself.
Screenshot of username login

3. At the top of the screen you should see this tab:
image of users button

4. In the search box type the shared username account. Do not hit return. When the search list populates, choose the correct account name. 
 Screenshot of entering shared email name

5. You will see the password section at the bottom where you will be able to change the password.  Enter your choice of password (making sure that it fits the password policies listed). Press the RESET PASSWORD button.
Screenshot of resetting password section

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