Rave Guardian Frequently Asked Questions

Modified on Mon, 07 Mar 2022 at 12:41 PM

Do you need to register for Lesley Alerts?

Yes, you must register for Lesley Alerts to use Rave Guardian.


Who can use Rave Guardian?

The application is available for use by all currently registered Lesley University students and current employees of the university. Subscribers to the application must use a Lesley email address to login.


Does RAVE Guardian transmit Lesley ALERT emergency text and phone messages?

Yes. But we recommend you still enroll to Lesley ALERT to have redundancy of receiving the messages. To register through https://www.getrave.com/login/lesley. We encourage all faculty, staff and students who have not already done so to opt-in for Lesley ALERT text and voice messages on their mobile device.


Is Rave Guardian always tracking me?

No. Your privacy is of the utmost importance. You can only be located if you have asked for help. Rave Guardian location information is only enabled when you choose to make an emergency call, send a tip or when your safety timer expires and Lesley University Public Safety has been designated as your guardian.


Can Lesley University Public Safety track me whenever they want?

No. Lesley University Public Safety will only be able to obtain your information if you choose Public Safety as your guardian and your safety timer session expires and not before. Rave Guardian location information is only activated when the location setting is enabled on your smartphone.

 

Is Lesley Public Safety notified every time my safety timer expires?

No. Public Safety is only notified of your timer expiring if you selected them to be your guardian. If you select a personal contact to be your guardian and your timer expires, Public Safety will NOT be notified.


Will Rave Guardian let other people like my family or friends track me?

Yes, if you assign “Guardians” during any individual, “timed” usage, they will have the capability to track your status. But remember that you are in full control of this feature. It only works when you program it to. You must request them as Guardians. The Guardian will receive an invitation via text with a link to download the app. They must accept you to be a Guardian. Guardians not associated with Lesley University are called “Social Guardians.” They will not have the Call Public Safety Button and Eyewitness features of the app.


What if I forget to turn off my safety timer?

When using the safety timer, the user will receive a reminder text message 5 minutes before expiring. If it expires, a message immediately goes to your chosen guardian(s) and they can call your cell phone. If Lesley Public Safety is your chosen guardian, they will contact you by phone and send an officer to your location to verify that you are ok or assist you if you are in distress.


Where can I find instructions for the Rave Guardian timer?

Instructions are available to download.


Are the tips sent through Rave Guardian anonymous?

You can choose whether to send a tip anonymously each time you send in a text or photo tip. To send text or photo tips anonymously, tap the “Send a Tip” button and “Make Anonymous” is already checked for you. If you choose to send a tip anonymously, Public Safety will not be able to see your name, phone number or any other identifying information about you. If you do not choose to send a text or photo tip anonymously, “uncheck” the “Make Anonymous” and your name, phone number and profile are displayed to Lesley Public Safety when you send a tip through the Rave Guardian app.


How does my profile information get collected and sent to Lesley University Public Safety?

You will opt in to this service and provide as much information as you like during the registration process. To maximize the full benefit of this service, your user profile should contain a current photo and accurate self-description. The more information you provide in your profile, the easier it will be for officers to locate you if necessary.  The only way Public Safety will be able to see any information in your personal profile is if you make an emergency call, send a tip, or if Public Safety is your guardian when your safety timer session expires. Personal profile information will be treated as confidential information.

Tip: The more information you provide, the more Public Safety will know if they need to assist you in an emergency. At a minimum, you should include your address (home and school), your physical description and a recent photo. If you have particular health issues or other personal safety concern, you can include that information as well. YOU decide what YOU provide.


Is my Rave Guardian profile secure?

Yes. Rave Mobile Safety (the provider of Rave Guardian) uses the latest in security technologies and processes to ensure that all of your information is kept secure and private. Rave also undergoes regular security audits to ensure the data is secure.


Does Rave Guardian work off-campus?

Yes, the Eyewitness Tip feature works whether you are on- or off-campus; however, if you have an emergency at an off-campus location, you should dial 9-1-1. If you send a tip that is not on campus, the information will be forwarded to the off-campus law enforcement agency.


Can I still contact Lesley University Public Safety if I don’t use the app?

Absolutely. When on-campus, you can contact Lesley University Public Safety at (617) 349- 8888.  When you are off campus, you will want to use 9-1-1.


Does Rave Guardian work with any cell phone providers?

The basic profile features of Rave Guardian work on any iPhone or Android smartphone running on any U.S.-based mobile carrier network with the app installed on it. Rave Guardian can locate most smartphone devices on the AT&T, Sprint and Verizon networks. Even if Rave Guardian cannot determine your phone’s location, all other profile information will be made available to Lesley University Public Safety when you use Rave Guardian.


Do I have to have “push notifications” turned on for the Lesley Guardian?

We recommend that you allow notification from Rave Guardian. This will alert you when your timer is about to expire, when you have received a response from Lesley University Public Safety or when someone has requested you as a Guardian.

 

Are there certain factors that can affect the location accuracy (GPS)?

Yes. Factors include but are not limited to: whether or not you are calling from inside a building or a “dead spot;” the strength of your cell signal, such as proximity of cell towers or satellites; whether or not your phone is GPS enabled and the type and quality of your phone; carrier and signal. If possible, you should provide detailed location information via text or voice. This will enable Lesley University Public Safety personnel to reach you quickly when Rave Guardian is activated.


If I am no longer a student of Lesley University or inactive from the university, will my personal information still be available and will I be able to use the Lesley Guardian service?

Your Guardian account remains active until you delete it.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article