Reinstalling eduroam

Modified on Wed, Jun 10 at 1:48 PM

Due to upgrades in the Lesley Wireless network if you installed eduroam on your device prior to Sept 2021 you may need to reinstall eduroam.

TABLE OF CONTENTS

Windows

Please follow the same steps used for eduroam onboarding for Windows. When you install it will overwrite the old version with the new.

You will need to remove the old eduroam profile from your device. Please follow these steps.

1. Go to System Preferences

macOS Dock with a red arrow pointing to the System Preferences gear icon, with the tooltip 'System Preferences' shown above it

2. Select Profiles

System Preferences window with a red arrow pointing to the Profiles icon in the bottom row

3. Click on eduroam profile and remove it by pressing the minus button.

Profiles pane in System Preferences with red arrows pointing to the eduroam profile in the sidebar and the minus button in the lower left corner

4. Follow the eduroam onboarding for OS X guide to install the updated version.

1. Go to Settings

iPhone home screen with the Settings app icon circled in yellow

2. Select General

iOS Settings screen with a red arrow pointing to General

3. Select Profile

iOS General settings screen with a red arrow pointing to Profile, which shows eduroam to the right

4. Select eduroam

iOS Profile screen with a red arrow pointing to the eduroam configuration profile from Lesley University

5. Select Remove Profile

eduroam profile detail screen with a red arrow pointing to Remove Profile in red text

6. It may ask you to unlock your phone. If so, enter your passcode, and proceed to the next step.

iOS Enter Passcode screen with four empty circles for passcode entry

7. Select Remove

8. Now, follow the steps in our guide for eduroam onboarding on iOS devices.