eduroam FAQ

What is eduroam?

What does eduroam do?

Instructions for installing with the ClearPass onboarding tool:

• eduroam on-boarding for Windows 10/11(Clearpass)
• eduroam on-boarding for MacOS (ClearPass)
• eduroam on-boarding for iOS Devices (ClearPass)
• eduroam on-boarding for Android Devices (ClearPass)
• eduroam on-boarding for Chromebooks (ClearPass)

Once configured, you will log into eduroam using your full Lesley email address and password. When you connect to eduroam at a participating institution, the network forwards your credentials to Lesley, where they are verified and validated. This validation request happens behind the scenes, and you should be able to access the institution’s eduroam network immediately. Eduroam doesn’t make you enter your username and/or password in a webpage to connect when you’re not at Lesley. 

Just a reminder - you need to connect using your FULL Lesley email address and not your short username.

eduroam uses 802.1x authentication in order to connect your device to the wireless network.  Most modern operating systems(os) support 802.1x.  There have been security improvements in encryption methods used over the years so some older OS's that support 802.1x do not support current encryption version.

Minimum Operation System Versions

• MacOS: 10.13(High Sierra)
• Windows: 8
• Android: 5.1.1
• iOS(iphone/ipad): 8
• ChromeOS: 73

If your os does not meet the minimum version we recommend to upgrade your os.  If that is not possible please contact [email protected] in order to work out an alternative connection method. 

By using eduroam, Lesley students, faculty and staff can connect to a global Wi-Fi service that provides secure and fast Internet connectivity at access points both locally and across the globe. This greatly expand wireless connectivity for the Lesley community in the immediate greater Boston area, as there are 20 other participating institutions in Boston alone!  

This also benefits Lesley faculty traveling for scholarly and collaborative work, students studying abroad and visiting other campuses, and anyone traveling to another participating eduroam institution. 

Eduroam uses the latest encryption and authentication standards. It’s far more secure than commercially available public wireless networks.

Game consoles, streaming devices, smart TVs and other browserless devices will not be able to connect to eduroam. These will need to onboard to the Lesley Devices network.  See How to register a smart device on the Network for instructions on how to register and connect one of these devices to the Lesley Devices network.

No.  Once you have configured a computer or mobile device for eduroam at Lesley, it should seamlessly work at each participating institution you visit for one year.  After a year you will need to renew your install

After you have onboarded your device it will be valid for one year.  When your expiration is approaching you will receive an email directing you to re-provison your device for another year.  Directions for do so can be found below.

• Re-provision Windows 10/11
• Re-provision  MacOS
• Re-provision iOS
• Re-provision Android

You have to log into eduroam using your Lesley email address and password to validate and verify your credentials at other institutions. Your @lesley.edu email address proves that you are part of the Lesley community. Once eduroam has verified that you are part of a participating eduroam institution, you won't have to re-enter your credentials to connect when you’re at another institution.

Most phones, laptops, and tablets should be able to connect to eduroam.  Step by step instructions can be found on our support site 

Game consoles, streaming devices, smart TVs and other browserless devices will not be able to connect to eduroam. These will need to onboard to the Lesley Devices network.  See How to register a smart device on the Network for instructions on how to register and connect one of these devices to the Lesley Devices network.

Gaming consoles, smart TVs, and streaming devices connect differently and can’t use the eduroam network.

See How to register a smart device on the Network for instructions on how to connect to the Lesley Devices network.

If you have issues configuring or connecting a device to eduroam when on campus,  please contact IT at [email protected] or 617-349-8770.

If you are visiting a participating institution, please contact their local helpdesk support.

Some common solutions are:

• Update your Lesley password at password.lesley.edu
• Check that the Date/Time on your device is accurate 
• If it is a Apple Product make sure Proxy is disabled 
  • How to disable iOS proxy
  • How to disable MacOS proxy
• Make sure your device meets the Minimum Operating System Version needed to use eduroam
• Re-Install Eduroam

Due to improvements in Lesley's Wireless on campus devices that have been away may need to be updated.  Please remove eduroam from your device and then follow the same step used for initially setting up eduroam to update your device to the current version. 

Follow this guide to Re-Install Eduroam

If you have any difficulties with that please reach out to us at [email protected] or 617-349-8770.

The eduroam network is currently available in over 100 countries.  There are 113 participating institutions in New England, and 25 of those are located in Massachusetts!

 See lists of current eduroam service providers by region below:

• USA: https://www.incommon.org/eduroam/eduroam-u-s-locator-map/
• Asia-Pacific: http://www.aarnet.edu.au/services/eduroam/global-eduroam
• Australia: http://www.eduroam.edu.au/
• Canada: http://www.canarie.ca/identity/institutions/
• Other locations (includes Europe): https://www.eduroam.org/where/