How do I access my voicemail mailbox to listen to messages?

Follow the steps below to access your voicemail mailbox and listen to your messages, whether you are calling from an on-campus phone or an off-campus phone.

Access your voicemail from an on-campus phone

1. Dial 2222.
2. Follow the prompts below.

Access your voicemail from an off-campus phone

1. Dial 617-868-9600.
2. When you reach the greeting, dial 2222 at any time.
3. Follow the prompts below.

Voicemail prompts

When you hear the voicemail mailbox recording begin, follow the prompts:

• “To enter your mail box, press pound (#).”
• “Please enter your mailbox number.” (your four-digit extension)
• “Please enter your security code.” (the security code you set up)

At this point, you may use the dial pad to access any of the available functions.

Listening to voicemail messages

Enter your mailbox, then choose:

• Press 5 to listen to each message, starting from the first message.
• Press 15 to listen to the most recent message.

While listening to a message

While listening to each message, you can press:

• 18 to adjust the voicemail volume. Pressing 18 cycles you through incremental volume levels.
• 2 to back up 4 seconds.
• 3 to erase the message. The system automatically erases messages you have listened to, unless you save, forward, or reply to them before you exit your mailbox.
• 13 to forward the message to another mailbox (follow the prompts).
• 4 to go ahead 4 seconds.
• 14 to immediately call the campus telephone extension from which the message was sent (follow the prompts; you are automatically exited from your mailbox).
• 15 to listen to the previous message.
• * to pause or resume. You can pause for up to about 2 minutes.
• 17 to record and send a reply to the message (follow the prompts).
• 22 to repeat the message from the beginning.
• 7 to save the message.
• 8 to hear the time and date the message was left.

Exiting your voicemail box

When you are finished and ready to exit your mailbox, do not just hang up. To exit:

1. Press #.
2. When you hear the word “Ready,” press 9.
3. When prompted, press 9 again.